Helpdesk Support

ACES Medical

ACES Medical’s Helpdesk is open Monday through Friday from 8am to 5pm (PST). Our helpdesk is the preferred method of support for our clients and through it we are able to provide assistance for various EHR software platforms. Technical services support not related to EHR software is also available during our Helpdesk hours.

If you are an existing client, please click here to be directed to our Helpdesk. Or, please feel free to contact us directly using the information below:

Email: [email protected]
Phone: 503-968-4666

If you are not an existing client, but have questions regarding our services, please feel free to contact us using the information below:

Email: [email protected]
Phone: 888-239-7941

2020 Holiday Calendar

ACES Medical observes the following holidays and on these days, the Helpdesk will be closed and only emergency calls will be forwarded to our technicians for assistance.

  • New Years Day (observed): Monday, January 2, 2023
  • Memorial Day: Monday, May 29, 2023
  • Independence Day: Tuesday, July 4, 2023
  • Labor Day: Monday, September 5, 2022
  • Thanksgiving Day: Thursday, November 24, 2022
  • Christmas Day (observed): Monday, December 26, 2022