In another blog post, we got really specific with the types of reports you can run to help monitor your revenue cycle and accounts receivable. But there are also some simple things that can be done to help shorten revenue cycles. Here are three suggestions:
Take the time to gather information:
Often when a patient calls to schedule their appointment, the scheduler verifies demographic information but not insurance information. Depending on when or if you run insurance eligibility software, you may end up either calling the patient back days before their appointment or having to make corrections the day of. Knowing ahead of time what insurance to bill will prevent delays in submitting claims and reduce the number of denied claims.
Double check your numbers:
The first step to avoiding denials and rejects to making sure you’re using accurate information. Take the extra second to verify patient name and other crucial demographic information when submitting a claim. Also make sure the CPT code and diagnosis code are present. As much as possible utilize reports every day that inform you of missing charges rather than holding charges for a day or more to allow to verify all charges are included manually.
Take advantage of technology:
Take advantage of electronic claim submission and remittance payment posting. Offer e-statements and provide ways for your patients to pay their bills online. Whenever you can automate a process to save your staff time – do it!
The main tip for shortening revenue cycle, is being as efficient as possible. Collect data up front to avoid delays. Utilize time saving technology. But still take the time to do things right the first time.